Code-free AI agents built for commerce.

Traditional chatbots position themselves as being ‘AI driven’, but are in fact not very sophisticated with long, complicated setup and deployment timelines.  These legacy solutions also tend to focus on deflecting customers to existing help pages or FAQ sections on the website rather than driving highly-personalized resolutions through empathetic and human-like conversations.

Unlike traditional ‘AI-powered’ chatbot solutions that deflect customers down a self-service path, our generative AI agents specialize in eCommerce, require zero code to deploy, and continuously learn from business policies and customer data, delivering better customer outcomes – every time.

Airkit.ai eCommerce isn’t a helpdesk. Airkit.ai eCommerce is an AI Agent resolving customer queries and is often integrated within your current helpdesk system to make life easier for your CS team. Airkit.ai eCommerce augments your current helpdesk solution as the AI-based Agent that can interact directly with your customers and/or escalate detailed action plans for your CS team to execute.

Airkit.ai eCommerce integrates with all popular eCommerce and helpdesk systems and augments your current tech stack as an AI Agent designed to instantly serve your customers. Airkit.ai communicates directly with your eCommerce platform and business automation tools in order to be able to receive, understand and take action on customer questions quickly and effectively.

Airkit.ai eCommerce AI Agents are capable of serving customers 24/7, 365 days a year across any channel (web chat, mobile, voice, and email) to ensure a fully-automated, seamless and delightful customer experience – anytime. Every time.

Airkit.ai eCommerce requires no coding knowledge to activate!  Our team of AI experts will help to guide you through the setup process which typically takes no more than a couple of hours before you’re ready to deploy into production.

Initial setup and deployment of Airkit.ai is easy and fast! Connecting your data sources and creating/documenting your current business policies, rules & processes is done within a couple of hours and then you can deploy!  You manage your AI Agents using our Supervisor view to optimize their work in real-time & refine their ability to understand dynamic business policies, seasonal discounts, promotions and more!

Both! Airkit.ai eCommerce has two primary operating modes: Co-Pilot and Auto-Pilot. With Co-Pilot, your CS team can choose the appropriate action based on the Agent’s proposed next steps. Your AI Agent will provide a detailed summary of the customer inquiry/request, propose next steps and even draft suggested communication back to the customer. All that’s left to do is click ‘Send’ to execute the action.

Auto-Pilot, on the other hand, acts completely autonomously to resolve customers’ issues (far beyond the basic ‘where is my order’ or product knowledge base questions for which traditional chatbots have traditionally been deployed). If the autonomous AI Agent cannot answer the question and/or if the AI Agent determines a human touch is best, it will escalate to a member of your customer services team and clearly communicate expected next steps to your customers.

We have developed industry-best guardrails based on years of customer conversational data that require specific authentication steps to occur before accessing personal information. For example, for returns and exchanges to a certain address, we require multi-factor authentication for the phone number on file before returning that address to the user. Book a demo today and a member of our team will happily walk you through additional safeguards our customers use with Airkit.ai eCommerce!